Introduction
Jio is hiring for the L2 – Operations position in Navi Mumbai, Maharashtra. This is an excellent opportunity for professionals with 4-8 years of experience in the telecom/IT industry, offering the chance to work with cutting-edge technologies. The ideal candidate will have expertise in application support, Linux, Windows, SQL, and various other technologies to ensure smooth operations within Jio’s systems.
Table of Contents
Job Overview
The L2 – Operations role at Jio offers a vital function in maintaining the performance and reliability of various applications. You will be responsible for monitoring application performance, handling support tickets, and ensuring smooth deployment and operations. The role is ideal for candidates with a technical background in IT, telecom, or operations and a strong understanding of Linux, Windows, SQL, and other key technologies.
Key Responsibilities
As an L2 Operations specialist at Jio, you will be expected to:
- Monitor applications under your responsibility to ensure consistent performance.
- Perform L2 level support tasks, ensuring timely resolution of issues.
- Prepare KPIs and reports to track application performance.
- Work on open tickets and close them within SLAs, escalating when necessary.
- Collaborate with other teams to meet requirements and resolve issues.
- Proactively address issues based on monitoring data to prevent future problems.
- Implement automation for repetitive manual tasks to improve efficiency.
Required Qualifications
The ideal candidate for the L2 Operations position at Jio should have:
- 4-8 years of experience in operations, deployment, or UAT/validation testing in the telecom or IT industry.
- Solid knowledge of Linux and Windows operating systems, SQL, and Oracle/Postgres databases.
- Experience with Apache/Tomcat, IIS, and basic file operation commands in Linux.
- Excellent verbal and written communication skills in English.
- A willingness to work in shifts (both day and night shifts).
- Bachelor’s degree in Electronics, Telecommunication, Computer Science, MCA, or BCA.
Desired Skills
In addition to the required qualifications, the following skills are highly preferred:
- Familiarity with GIS (Geographical Information Systems) or location-based services.
- Experience with ELK (Elasticsearch, Logstash, and Kibana).
- Knowledge of Queue Managers and ITIL certification.
Why Join Jio?
Jio is one of India’s leading telecom and IT companies, known for its innovation and cutting-edge technologies. Joining Jio means being part of a dynamic team that is shaping the future of the telecom and IT industries. The L2 – Operations role offers opportunities for professional growth, exposure to advanced technologies, and a chance to contribute to the company’s success.
Conclusion
If you are an experienced professional with expertise in application support and IT operations, the L2 Operations role at Jio could be the perfect next step in your career. Apply now and be part of Jio’s journey to redefine the telecom and IT landscape in India.