Position: Wireless TAC Engineer
Experience : 2+ years
Location : Bangalore
Given how essential networking is in the modern world, managing the devices that comprise a network is a critical operation. Smart machines are well-suited to set them up, to optimize their operation, and to ensure stability & security. Juniper’s Mist Cloud manages such large distributed systems, including wired and wireless networking devices, and is recognized as the industry leader in this space. The world’s largest corporations and most important institutions choose our systems for their reliability and ease of use.
We are looking for a smokejumper who goes distances to make sure customers are wildly successful. A person who communicates with customers, understands their questions as well as solves complex technical issues. You will become the subject matter expert in Enterprise Wireless and Wired Networks.
Responsibilities:
Triage and Resolve Customer Support Escalations from multiple inbound channels
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
Build and maintain layer 2/3 network testbeds.
Understand features and reproduce customer issues.
File tickets on bugs found.
Analyze logs and pinpoint root causes.
Work with developers and drive solutions.
Participate in relevant meetings and discussions and provide status reports.
Ask good questions.
Qualifications:
Knowledge in Layer 2 and Layer 3 Networking
Knowledge in 802.11 Wi-Fi standards
Juniper Router & Switch Certifications is a plus
Experience level: 5~8 years
BA/BS/MS in EECS or related subject area
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.