Introduction
LTIMindtree is seeking a skilled Senior Manager to join their team as a Support Engineer in Hyderabad or Bengaluru. This role provides an opportunity to work with cutting-edge technologies and enhance customer support services. You will be responsible for troubleshooting and resolving complex technical issues while collaborating with global teams. If you are passionate about customer support and have strong technical skills in Microsoft Windows Server, networking, and troubleshooting, this position offers great potential for professional growth.
Table of Contents
About the Position
The Senior Manager position at LTIMindtree offers a dynamic role in providing exceptional Customer Support services. As a Support Engineer, you will engage with global customers to troubleshoot, resolve technical issues, and improve overall service quality. This role will also provide the chance to contribute to best practices and drive process improvements.
Responsibilities
- Handle incoming support requests (SEV 1, A, B, & C) and ensure fast resolution and high customer satisfaction.
- Work with internal teams to proactively identify risks and collaborate with team members for effective issue resolution.
- Follow defined workflows for troubleshooting service requests based on customer-submitted cases.
- Develop and share best practices to improve the quality, effectiveness, and efficiency of customer support processes.
- Take command of calls and drive them to conclusion with a focus on customer satisfaction.
Required Technical Skills
- At least 3 years of experience in Technical Support or Customer Service & Support.
- Hands-on experience with Microsoft Windows Server services like DHCP, DNS, File Share, DFS, VPN, DirectAccess, and RRAS.
- Strong understanding of networking fundamentals and protocols like DNS, DHCP, TCP/IP, ARP, ICMP, VPN, and IPSEC.
- Familiarity with Microsoft Windows server and client OS technologies, including AD forest, Domains, and Group Policy.
Required Soft Skills
- Excellent spoken and written English communication skills.
- Strong analytical and critical thinking abilities for problem-solving and identifying effective solutions.
- Ability to build strong relationships with internal teams and customers.
- High attention to detail with a methodical troubleshooting process.
- Ability to create knowledge articles and document technical solutions effectively.
Work Schedule
The role requires flexibility to work during the EST/PST time zones, with shifts from 6:00 PM – 9:00 AM IST and 9:30 PM – 3:30 AM IST, ensuring 24/7 customer support coverage.
How to Apply
If you are passionate about technical support and ready to take on an exciting challenge with LTIMindtree, apply now through the official website. Be sure to highlight your experience in technical support, networking, and Microsoft Windows Server services in your resume.
Conclusion
The Senior Manager – Support Engineer role at LTIMindtree offers a fantastic opportunity to work with cutting-edge technologies and deliver outstanding customer service. With a strong emphasis on technical expertise and soft skills, this role provides great potential for professional development. Apply today to make a real impact in customer support services and take your career to the next level at LTIMindtree.