Who You’ll Work With
You will work in the India Consulting Office (INO) as part of the Human Resources team and would help implement and support INO’s people processes and projects.
You would work very closely with the Senior Manager – HR, broader HR team and other functional team members in INO as well as other offices, in addition to engaging with INO leaders for their people.
What You’ll Do
In this role you will report to the Senior Manager – HR and will have ownership or act as back-up for key HR processes and functions. You would be expected to deliver exceptional support to our colleagues, while ensuring the office is compliant with all HR & legal requirements. You will play the role of champion for all people-related processes as a HR Business Partner (HRBP) for assigned functions. You will model and apply Firm Values and ensure inclusion & diversity. You will be expected to timely flag potential people issues as needed, and work as a thought partner to help find quick resolutions.
Your broad responsibilities will range across a variety of key dimensions – you will provide Human Resources support for colleagues in INO, understand and communicate with colleagues on people policies and procedures as necessary. You will play a front-line role in answering HR questions and escalate issues as needed.
The people processes would include but not limited to supporting employee life cycle events, facilitating reviews, learning interventions, shape and lead connectivity/engagement initiatives, track health metrics and manage personnel data etc. as below
Manage employee life cycle events Independently manage efforts such as Onboarding (e.g. Day One experience of all new Firm members) and offboarding/exits; HR event ownership and administration of programs as appropriate (e.g. role change, rotations, internal transfers, alternative programs – flex). Manage workflow on the People database, handle member queries and manage member relations.
- Respond to general inquiries and assist colleagues in making informed decisions;
- Enroll colleagues on benefits plans and process life status changes. Ensure the accuracy of all benefits enrollments in the HRIS (People Central) to provide with accurate eligibility information. Collaborate with Benefits Lead to process and administer all leave-of-absence requests including Maternity/Paternity and short term / long term disability paperwork and approvals, Conduct monthly leave reconciliation for assigned functions;
- Exit process You will provide a sensitive and appropriate mix of care and counselling for the individual, along with disciplined monitoring, to ensure a smooth transition. Conduct exit interviews;
Year-end and Mid-year evaluations You will lead and facilitate the overall evaluation process for your groups end-to-end; you will own the process, ensure that all formats and templates are aligned to Firm guidelines, help create evaluation committees, prepare for and participate in People Central processes and evaluation discussions, and provide inputs as a member of the Geographic HR team. You will also ensure all outcomes emerging from the process are actioned in a timely, sensitive manner, providing counselling and support where needed.
Health metrics You will orchestrate people satisfaction initiatives across teams to ensure that we are able to retain, develop and excite exceptional people. In addition, you will be expected to monitor the results of people satisfaction surveys, discuss the results with team leadership and help design and execute appropriate interventions.
Connectivity / Engagement initiatives You will own and manage planning and execution of town halls and other connectivity initiatives for your groups or on behalf of the group for office events.
Ad hoc projects You will work and assume responsibility on a variety of ad hoc/special projects surfaced by the office leadership, the People community, or other key stakeholders. You will be responsible for ensuring that the India office utilizes (and helps to enhance) the Firm’s best practices on people topics.
Manage personnel data with an audit mindset. You will be expected to regularly update and maintain HR data including personnel files (both hard copy and soft copy on People database) and perform quality checks. You will be accountable for HR standards, data and otherwise, maintain and provide data for HR Audits. Provide necessary reports for annual compliance and returns/reporting to government.
Support to team You will work closely with other members of the HR team to achieve overall team objectives as well as to support them as an evaluator and/ or buddy, as needed.
In addition, manage contracts and relationship with external vendors and agencies as required.
Qualifications
- 5+ years’ relevant experience with a Bachelor’s/Masters’ degree or equivalent
- Preferred experience in independently driving personnel related processes for a large team/business/organization
- Strong interest in professional development and people issues. Ability to develop a professional relationship and connect as a trusted and respected peer with the team
- Exceptional interpersonal skills, including the ability to interact with a diverse range of people in a fair and consistent manner. Ability to foster excellent working relationships with stakeholders
- Excellent interpersonal skills and collaborative working style
- Strong problem solving and communication skills; ability to manage through ambiguity
- High levels of comfort with database and reporting tools e.g. MS Excel. Exposure to working on large HRIS systems and ability to handle large volume of data crunching and analysis
- Ability to adhere to the highest professional standards. Integrity, maturity, and fairness in dealing with upholding confidentiality of information
- A strong combination of attention to detail, process excellence and result-orientation, with the ability to multi-task
- Non-hierarchical approach Ability to work individually and as part of a team