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Introduction
Are you passionate about customer experience and technology? Microsoft is hiring Technical Support Engineers to join its Customer Experience & Success (CE&S) team. This role offers a chance to work with cutting-edge AI-driven support solutions, helping businesses maximize their Microsoft investment.
Role Overview
As a Senior Support Engineering Manager, you will lead a team of experts who resolve technical challenges, enhance customer experience, and drive Microsoft product improvements. This flexible role allows up to 50% remote work.
Key Responsibilities
- People Management: Lead and mentor a team of technical experts, fostering a culture of accountability and continuous learning.
- Technical Support: Manage customer relationships and act as an escalation point to resolve technical issues efficiently.
- Readiness: Ensure the team possesses the technical skills required to provide top-tier support.
- Product & Process Improvement: Drive feedback loops for product enhancements and support automation initiatives.
- Business Integration: Collaborate with cross-functional teams to optimize the customer support experience.
Qualifications
Required Qualifications
- 5+ years in operational excellence, delivery management, account management, or vendor management.
- OR a Bachelor’s degree in Computer Science, IT, or related field with 3+ years of relevant experience.
- 1+ year of people management experience.
- Fluent in English (reading, writing, and speaking).
Preferred Qualifications
- Experience leading technical teams in a customer support environment.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Familiarity with Microsoft technologies and AI-driven support solutions.
How to Apply
If you’re ready to advance your career with Microsoft, apply now on the Microsoft Careers Portal.
Conclusion
Join Microsoft’s global CE&S team and play a pivotal role in shaping the future of technical support. This is your opportunity to lead, innovate, and enhance customer success through advanced technology solutions.