Responsibilities
· Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
· Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
· Analyzing medical insurance claims for quality assurance
· Resolving moderately routine questions following pre-established guidelines
· Performing routine research on customer inquiries.
· Developing and maintaining a solid working knowledge of the healthcare insurance industry and all products, services, and processes performed by the team
· Identify the outstanding claims with payers through the reports from clients
· Place calls with payers about outstanding claims
· Document the details of the calls made to payers in DBPMS and the client software
· Coordinate with the team leader in following the processes
Qualifications
- · Ability to work regularly scheduled shifts from Monday-Friday 5:30 pm to 3:30 am IST. – University degree or equivalent that required 3+ years of formal English language studies.
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions