The Opportunity:
Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.
Nutanix (NTNX) is looking for a dynamic Associate Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience
We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory . We are confident that within your first year you’ll have developed strong relationships with our customers. You’ll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you’ll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.
Customer Success at Nutanix
The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.
Your Role
Maintain a consistent cadence of partner activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales, Channel, Support, Product Management)
Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any
potential up-sell/cross-sell opportunities found through client interactions to field account teams
Work with Account teams and internal resources to negotiate and address customer objections as they arise
Report customer feedback and advocate customer needs in the Nutanix ecosystem
Attain a minimum of 100% of goals for customer check-ins, customer adoption and renewal rate
Act as the customer’s advocate engaging other departments within Nutanix when necessary and ensuring successful resolution
Meticulously manage time allowing you to achieve internal commitments and exceed customer expectations
Maintain a high-level of daily activity including customer and internal calls, meetings, and customer research
Experience in high tech customer-facing roles such as Customer Success/Account Management or Sales
Experience with Software Subscription (ACV, ASV, ARR) is a plus
Experience in high tech customer-facing roles such as Customer Success, Technical Support or Sales
Knowledge of datacenter technologies such as virtualization, storage, servers, security, Cloud and networking
What You’ll Bring
Under 2 years of related experience.
Bachelor’s degree or equivalent
Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment
.Strong analytical and organizational skills
Strong customer relationship development skills; passionate about customer success
Solid sales instinct with excellent presentation and negotiation skills
Creative problem solving under pressure when working through customer issues
.Exceptional verbal and written communication, prioritization, and time management skills
Self-motivated but also a team player
High energy, drive, and sense of responsibility
Experience in high tech customer-facing roles such as Customer Success/Account Management or Sales
Experience with Software Subscription (ACV, ASV, ARR) is a plus
Experience in high tech customer-facing roles such as Customer Success, Technical Support or Sales
Proven track record of overachieving in a metrics driven environment
Ability to remain calm in stressful customer situations and apply good decision making to achieve a positive outcome
Knowledge of datacenter technologies such as virtualization, storage, servers, security, Cloud and networking
About Your Team
Meet Natalie Chrara (Director of Customer Success – APJ)
https://www.linkedin.com/in/natalie-chrara-9ab6412b/
Natalie joined Nutanix in 2022 as Director customer success for the APJ region. Previous experience at Salesforce, Sage and Oracle and a strong goal-oriented sales background, with direct sales management and customer success experience running teams and organizations of all sizes. When it comes to candidates, I look for people who are self-navigators with positive attitude and result driven.