Are you ready to advance your career in technology? OpenText, a global leader in information management, is seeking a dedicated Technical Support Specialist. Work with world-renowned companies, tackle complex challenges, and contribute to digital transformation projects in an inclusive and innovative environment.
Table of Contents
- About OpenText
- Your Impact as a Technical Support Specialist
- Key Responsibilities
- Skills & Experience Requirements
- Why Join OpenText?
- Conclusion
About OpenText
OpenText is a leader in information management, fostering innovation, creativity, and collaboration. Join a team where your work helps shape the future of digital transformation.
Your Impact as a Technical Support Specialist
As a Technical Support Specialist, you will leverage your expertise to resolve challenging technical issues, enhance customer satisfaction, and contribute to business growth. OpenText provides the training, leadership, and support needed for your success.
Key Responsibilities
- Respond to customer inquiries via phone and email with professionalism.
- Troubleshoot complex technical issues using advanced tools and techniques.
- Document support interactions to improve internal knowledge and processes.
- Collaborate with engineering teams for technical escalations and bug resolutions.
- Support disaster recovery tests and ensure data protection best practices.
- Create and edit support documentation to enhance the knowledge base.
- Manage multiple customer cases while ensuring accurate and timely updates.
Skills & Experience Requirements
- 2-4 years of experience supporting Windows Server environments.
- Strong experience in handling inbound calls for global customer support.
- Knowledge of Active Directory, Microsoft Exchange, SQL, and network protocols.
- Familiarity with Microsoft 365, including troubleshooting and configuration.
- Excellent problem-solving, communication, and organizational skills.
- Experience with CRM tools and documenting customer interactions.
- Ability to manage multiple priorities and adapt to challenging situations.
Why Join OpenText?
- Opportunity to work with leading global companies.
- Collaborative, inclusive, and innovative work culture.
- Clear career progression and continuous learning opportunities.
- Comprehensive support systems to enhance professional growth.
Conclusion
Embark on a rewarding career journey with OpenText as a Technical Support Specialist. Solve impactful problems, enhance your technical expertise, and grow within a company committed to digital innovation and inclusivity. Apply today and take the next step in your tech career.