Introduction
RealPage, a leading provider of software solutions for the real estate industry, is currently hiring a Developer Analyst to join their team in Hyderabad. This role offers a fantastic opportunity to contribute specialized business and technical knowledge to enhance RealPage’s applications. As a Developer Analyst, you will be responsible for providing analytical and technical support, collaborating with clients, developers, and business analysts to improve product functionality and usability. If you’re passionate about making a significant impact and improving software products, this is the perfect role for you.
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Job Summary
The Developer Analyst at RealPage plays a key role in supporting the company’s applications by leveraging both business and technical expertise. This position is ideal for professionals who enjoy working in a research and development capacity, helping to resolve product issues, improve usability, and streamline processes. You will collaborate closely with internal teams, clients, and engineers to enhance the overall functionality of RealPage applications.
Primary Responsibilities
- Triage customer support escalations and prioritize issues for engineering based on business impact.
- Analyze and troubleshoot product issues, preventing unnecessary escalation to the engineering team.
- Collaborate with the Quality Assurance team to identify and address potential system defects.
- Work with Product Support to improve documentation and streamline issue resolution.
- Manage customer expectations, ensuring timely communication of resolutions.
- Moderate and answer questions in user forums to enhance customer engagement and support.
- Assist with identifying solutions for design errors and improving product features.
- Build and maintain positive relationships with both clients and internal teams.
- Ensure project deadlines are met and tasks are managed effectively.
Required Qualifications
- Experience in technical support or application development, preferably in a similar industry.
- Strong analytical and troubleshooting skills, with the ability to work independently.
- Experience working with clients and internal teams to resolve issues and improve product functionality.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
Skills & Competencies
- Strong problem-solving abilities with attention to detail.
- Proficient in using technical tools and platforms for troubleshooting and issue tracking.
- Good interpersonal and teamwork skills for effective collaboration across departments.
- Ability to manage customer relationships and set realistic expectations.
- Experience with documentation and creating user guides or FAQs to improve user experience.
Why Join RealPage?
RealPage offers a dynamic and innovative environment where your expertise can directly contribute to the success of their software solutions. By joining the team as a Developer Analyst, you will have the chance to work on cutting-edge applications that are transforming the real estate industry. RealPage values collaboration, growth, and the continuous improvement of their products, making it an ideal workplace for motivated professionals looking to make a lasting impact.
How to Apply
If you’re ready to take on an exciting challenge and make a difference at RealPage, apply for the Developer Analyst position today. Visit the RealPage careers page to submit your application and highlight your experience and technical expertise. Ensure your resume showcases your analytical and problem-solving skills to stand out as a strong candidate.
Conclusion
Joining RealPage as a Developer Analyst is a fantastic opportunity to contribute to the development of innovative applications while working with a dynamic and supportive team. If you have the right experience and skills, apply now to become part of a company that values your expertise and offers excellent career growth potential.