RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.
For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation and hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.
Responsibilities
- Executing the onboarding process for new customers, ensuring a smooth transition and successful implementation. Drive customer adoption and usage through effective support.
- Developing and implementing strategies to build strong and trusting relationships with customers, ensuring their needs are met and their expectations are exceeded. Execute plans to maximize customer value and satisfaction.
- Delivering the needed mechanisms to proactively address customer concerns, resolve issues, and identify opportunities for reducing churn and increasing customer retention rates.
- Identifying trends, patterns, and analyze customer feedback to understand challenges, and opportunities for improvement, and partner with internal teams to drive product development, process enhancements, and overall customer success initiatives accordingly.
- Collaborating with sales and marketing teams to generate new opportunities and expand existing accounts.
Qualifications
- 5-7 years of experience in Customer Success, Account Management, Client Relationship, or a similar role in a SaaS company.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with Customers and internal cross-functional team.
- Ability in analyzing customer data, identifying trends, and delivering initiatives to drive customer success.
- Strong problem-solving with the ability to proactively identify issues, propose solutions, and drive their implementation.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.