Renewal Operations Analyst
Location: Bangalore, India
Shift Timing: 5:30 PM – 2:30 AM
About You:
In this role, you will be a Renewal Analyst who will be a part of the Global Renewal Team. This role will be focused on ensuring all upcoming renewals from the installed base are being quoted accurately with the intent to align expiration dates and streamline the renewal process. This individual will assist the Renewals team review and report any refresh/upgrade opportunities that impact the installed base. Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance/subscription expiration date ultimately removing the risk of reducing the contract value. Focusing on accuracy upfront will allow for predictability as we look to secure the renewals.
What we’re looking for:
- You are a Renewal Analyst with 4+ years of experience in Renewals Quoting Operations supporting the renewal reps in their day-to-day activities by picking up and performing more administrative tasks and helping to coordinate activity between different functions. You will be instrumental in scaling our renewal business and achieving our ambitious growth targets.
What you will Do:
- Responsible for maximizing retention by partnering with Renewal Reps to ensure renewal quotes are validated & sent out early.
- Ensure the data is accurate, including all changes from the prior renewal, price increase, and accuracy of all SKU data and contractual terms that may impact the renewal amount.
- Manage a pipeline of upcoming renewals and validate each opportunity/quote in your assigned region.
- Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
- Identify the potential Flip/Refresh/Upgrades opportunities early in the renewal cycle.
- Extract and analyze large data sets to deliver meaningful insights around Adoption, Retention and expansion, and proactively report on trends and suggestions for improvement
- Extract and analyze large data sets to deliver meaningful insights around retention and expansion, and proactively report on trends and suggestions for improvement.
Desired Skills & Experience:
- 3-8 years of hands-on Renewal Operations, Revenue Operations or Quote to Cash Process.
- Solid Salesforce aptitude
- Ability to Organize and Prioritize activities
- Strong oral and written communication skills
- Organizational and follow up skills, problem solving and analytical skills
- Inventory/installed base management experience is a plus
- Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.