Introduction
Rubrik, a global leader in data security and resilience, is hiring a Senior Customer Success Engineer in Bangalore, India. This role is integral to ensuring exceptional post-purchase experiences for Rubrik’s customers and partners. If you’re passionate about solving complex technical challenges and contributing to cutting-edge cloud and SaaS deployments, this opportunity is for you.
Table of Contents
About the Team
Rubrik’s Global Customer Support and Success Organization is a dedicated team of experts who deliver world-class technical support and ensure timely adoption of Rubrik’s SaaS solutions. This team is composed of seasoned professionals with deep expertise in data management, recovery strategies, and cloud technologies, committed to protecting customer data and maintaining its availability under all conditions.
Key Responsibilities
- Provide enterprise-level technical support via phone, web, email, and chat.
- Troubleshoot complex issues, including snapshots, replication, data recovery, and cloud deployments.
- Offer solutions to both technical and non-technical end users while managing a range of technologies.
- Research, diagnose, and resolve escalated customer issues efficiently.
- Document solutions and contribute technical content to deployment guides, knowledge bases, and FAQs.
- Collaborate with internal teams, including engineering and escalations, to address customer concerns.
Required Experience
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 6+ years of experience in enterprise technical support, DevOps, or similar roles.
- Proficiency in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure.
- Knowledge of databases (e.g., MS SQL), scripting (Python, Perl), and automation tools.
- Experience with cloud deployments and SaaS systems.
- Strong problem-solving skills and a proactive attitude toward challenges.
Why Join Rubrik?
Rubrik is a leading innovator in Zero Trust Data Security™. By joining Rubrik, you’ll work with cutting-edge technologies that secure data across enterprise, cloud, and SaaS applications. Rubrik offers competitive salaries, exceptional benefits, and the chance to work alongside some of the brightest minds in the tech industry.
Diversity, Equity & Inclusion
Rubrik is committed to fostering an inclusive culture where everyone feels valued and empowered to succeed. The company actively promotes diversity, equity, and inclusion by offering equitable opportunities for growth and success to employees worldwide. Rubrik welcomes individuals from all backgrounds and strives to create an environment where authenticity thrives.
Conclusion
If you’re a seasoned professional with a passion for data security and innovation, Rubrik is the ideal place to grow your career. Join us in securing the world’s data and delivering exceptional customer experiences. Apply today and become part of a team that’s redefining data security for organizations worldwide.