Table of Contents
Introduction
At SAP, we believe in enabling individuals to bring out their best. As a global leader in business software solutions, SAP provides a collaborative, flexible, and future-focused environment. We are seeking a skilled and experienced Operations Service Senior Specialist to join our SAP Enterprise Cloud Services team. This role is ideal for professionals with a strong background in server management, service delivery, and cloud technologies.
Job Overview
The Operations Service Senior Specialist will play a crucial role in delivering high-quality service support for SAP’s Enterprise Cloud Services. This includes overseeing service delivery, tracking service KPIs and SLAs, and working to automate operational tasks. The ideal candidate will have experience in cloud infrastructure, strong coordination skills, and the ability to collaborate with global teams.
Key Responsibilities
Service Delivery
- Ensure consistent and high-quality service delivery across the enterprise cloud.
- Define and track service KPIs and SLAs to meet performance standards.
- Deescalate ongoing service issues and coordinate resolutions.
Automation and Operations
- Automate operational tasks to improve efficiency and reduce manual effort.
- Handle on-call duties and weekend support as required.
- Coordinate work across multiple teams to ensure smooth operation.
Collaboration
- Collaborate effectively with cross-functional teams within SAP and external partners.
- Ensure communication between technical and non-technical teams for effective issue resolution.
Required Qualifications
Experience
- 7+ years of experience in server and Linux administration.
- 3+ years of experience in service delivery with global teams.
- Familiarity with ITIL concepts including Service Management and Incident Management.
- Experience with cloud platforms like Azure, AWS, or GCP.
Skills
- Strong knowledge of server management, containerization, and cloud operations.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in managing partner support and tracking KPIs.
Why SAP?
At SAP, we prioritize a culture of inclusion, employee wellness, and professional growth. Employees enjoy flexible work models, health and wellness programs, and continuous development opportunities. SAP is committed to creating an environment where diverse talents can thrive, ensuring everyone can bring their best to the table.
Conclusion
If you are looking for a dynamic, challenging role with a global leader in cloud services, SAP’s Operations Service Senior Specialist position may be the perfect fit. Bring your expertise in server management, cloud operations, and service delivery to a company that values innovation, collaboration, and personal development. Apply now and join SAP in making the world run better!