Introduction
ServiceNow, a global leader in AI-enhanced cloud-based technology, is looking for a Business Operations Analyst to join its talented team. This role offers the opportunity to shape global talent data processes, work with advanced SaaS systems like Workday and ServiceNow, and drive efficiency and innovation in HR operations. If you have experience with data management and a passion for creating streamlined, automated solutions, this position could be the perfect next step in your career.
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Company Description
Founded in 2004, ServiceNow is a global leader in cloud computing, helping organizations streamline operations with innovative AI-powered solutions. ServiceNow’s platform connects people, systems, and processes, allowing businesses to find smarter, faster, and more efficient ways to work. With over 8,100 customers, including 85% of the Fortune 500, ServiceNow is committed to transforming how the world works.
Job Description
As a Business Operations Analyst at ServiceNow, you will play a critical role in managing global talent data processes and ensuring system solutions align with business requirements. Your responsibilities will include:
- Serving as the go-to expert for global talent data processes across teams such as Talent Acquisition, Total Rewards, and HR Business Partners.
- Managing master data in Workday, Jobvite, and ServiceNow platforms.
- Collaborating with cross-functional teams to capture requirements and translate them into streamlined solutions.
- Creating detailed process maps, workflows, and UAT strategies to ensure smooth system implementations.
- Maintaining data integrity and standardizing data entry procedures globally.
- Building reports and real-time dashboards to provide HR and business leaders with key insights.
Qualifications
To succeed in this role, you should have the following qualifications:
- Minimum 1 year of experience with Workday, ServiceNow, or similar SaaS technologies.
- Experience in maintaining HR data processes that scale effectively across the organization.
- Strong analytical mindset with excellent attention to detail.
- Proficiency in MS Excel and a passion for data integrity and improvement.
- Exceptional communication skills and the ability to collaborate with cross-functional teams.
We value diversity and encourage applicants from all backgrounds, including those with non-traditional career paths.
Work Personas
ServiceNow embraces a flexible work environment with different work personas, such as flexible, remote, or in-office roles, based on the nature of the work. This flexibility is designed to foster a dynamic and productive environment for employees worldwide.
Additional Information
If you need assistance with the application process or require reasonable accommodations, please contact [email protected]. ServiceNow is committed to creating an accessible and inclusive experience for all candidates.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. We provide employment opportunities to all qualified candidates without regard to race, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or any other category protected by law. All qualified applicants, including those with arrest or conviction records, will be considered for employment in accordance with legal requirements.