Introduction
Discover the exciting opportunity to join ServiceNow as an Order Processing Analyst. At ServiceNow, innovation drives our success, and we thrive on collaboration and inclusivity. With over 7,700 customers, including 85% of the Fortune 500, we are a global leader in the tech industry. This role offers a chance to contribute to a high-performing team and make a meaningful impact.
Table of Contents
Role Overview
The Order Processing Analyst role involves managing the order lifecycle process in collaboration with teams like Sales Operations, Legal, and Finance. This position requires excellent organizational skills, problem-solving abilities, and a focus on delivering operational excellence.
Key Responsibilities
- Review and validate order and sales contract information for completeness and accuracy.
- Ensure data accuracy in CRM and ERP systems.
- Facilitate provisioning of accounts and resolve provisioning issues.
- Collaborate with internal teams to address operational challenges and improve processes.
- Support period close activities and reconcile discrepancies in order information.
- Generate reports to track performance metrics and KPIs.
- Identify opportunities for improvement within the quote-to-cash process.
- Participate in system enhancements by providing operational insights.
Qualifications
To excel in this role, candidates should have:
- 2-4 years of relevant experience in order processing or accounts receivable, preferably in a SaaS organization.
- Proficiency in CRM/ERP tools and familiarity with the quote-to-cash cycle.
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and time management skills.
- Excellent communication and interpersonal abilities.
- A BA/BS degree or equivalent work experience is preferred.
Benefits of Joining ServiceNow
- Work in a collaborative, innovative, and inclusive environment.
- Be part of a company recognized as one of FORTUNE 100 Best Companies to Work For®.
- Enjoy opportunities for professional growth and development.
- Contribute to a team that values diverse perspectives and transferable skills.
Conclusion
Joining ServiceNow as an Order Processing Analyst is a chance to build a fulfilling career with a company that values innovation, collaboration, and inclusivity. If you are passionate about driving operational excellence and eager to make a difference, we encourage you to apply today. Explore this opportunity and be part of a team that is shaping the future of work.