Introduction
Are you ready to join a global leader in AI-enhanced technology? ServiceNow is hiring a Senior Technical Support Engineer to drive innovative solutions and enhance customer experiences. If you have a passion for solving complex technical challenges and building strong client relationships, this opportunity is for you.
Table of Contents
- About ServiceNow
- Role Overview
- Key Responsibilities
- Required Qualifications
- Benefits of Working at ServiceNow
- How to Apply
About ServiceNow
Founded in San Diego, California, ServiceNow has grown into a global leader, empowering over 8,100 customers, including 85% of the Fortune 500®. Our AI-enhanced platform streamlines processes and connects people and systems to improve organizational efficiency.
Role Overview
As a Senior Technical Support Engineer, you’ll play a vital role in ensuring exceptional customer experiences. You’ll troubleshoot complex technical issues, provide expert guidance, and collaborate with various teams to resolve challenges efficiently.
Key Responsibilities
- Resolve technical issues for customers via web, chat, email, and direct phone support.
- Diagnose and troubleshoot software issues using advanced diagnostic tools.
- Collaborate with cross-functional teams for complex problem-solving.
- Communicate effectively with customers and stakeholders.
- Provide insights for process and product improvements.
Required Qualifications
- 4+ years of customer-facing technical support experience.
- Proficiency in troubleshooting complex technical issues.
- Basic understanding of Java/JavaScript coding.
- Strong commitment to quality and customer service.
- Ability to integrate AI into problem-solving processes.
Benefits of Working at ServiceNow
- Flexible work options including remote and in-office roles.
- Inclusive and supportive work environment.
- Opportunities for professional growth and development.
- Access to cutting-edge technology and resources.
How to Apply
Ready to shape the future of technology support? Apply now through the ServiceNow Careers portal. If you require accommodations during the application process, contact [email protected] for assistance.
Conclusion
At ServiceNow, we believe in making the world work better for everyone. Join our team and contribute to a company that values innovation, inclusivity, and excellence. Your next career step starts here.