Company Overview: Sprinklr is a leading customer experience management (CXM) platform that empowers companies to engage with their audiences across various channels. With advanced AI, Sprinklr’s unified customer experience management platform helps deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City, Sprinklr works with more than 1,000 of the world’s most valuable enterprises, including global brands like Microsoft, P&G, and Samsung.
Role Summary: As a Senior Technical Writer for Development at Sprinklr, you’ll write,
Responsibilities:
1. Technical Expertise:
o Proven ability to write API guides for customer and partner-facing audiences. o Write for a technical audience in a clear and concise manner.
o Effectively document implementation and configuration documentation.
o Troubleshoot and validate API information by working closely with product and
engineering teams.
2. Documentation Creation and Enhancement:
o Collaborate with product managers, engineers, and subject matter experts to create high-quality documentation.
o Write and enhance developer guides, and reference materials for Sprinklr, both internal and customer-facing
o Experience at handling frequently changing product specifications and deadlines.
3. Research and Standards:
o Conduct thorough research to gather accurate step-by-step instructions. o Ensure consistency, clarity, and correctness in all documentation.
o Review and edit technical content with relevant stakeholders.
4. Measure and Optimize:
o Work with Support to close cases through effective documentation.
o Ensure that documentation is easily discoverable by relevant search criteria. o Continually improve the knowledge transfer process
Qualifications:
- Bachelor’s degree in a relevant field such as Technical Communication, Engineering, or Computer Science.
- Proven experience writing technical documentation.
- Strong technical expertise in Sprinklr or similar platforms.
- Excellent writing, editing, and analytical skills.