Job Summary
Perform all maker activities for Documentation team like Document preparation, BCA review , issuance of security compliance certificate etc all input & Maintenance of Limits loaded in various TP systems, Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate for Ops CRC CCIB
Responsibilities
Strategy
Targeted Improvements
- Act as a service partner, work together with RMs, in-country Client Management (CM), Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
- Work together with RMs, in-country CM, operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the client
Automation and Streamlining
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Business
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Develop and maintain rapport with business stakeholders
- Adhere to first time-right principles
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
- Undertake ad-hoc duties and when delegated by Line Manager
- Effectively and collaboratively mitigate and resolve risk, conduct and compliance matters
- Develop and maintain rapport with business stakeholders
Processes
- Review of proposed and approved BCA
- Prepare BFL and collateral documents accurately as per the defined processes. Ensure error free work with no operating losses
- Ensure Individual Productivity targets are met / surpassed
- Ensure that the documents obtained are accurate, valid and legally enforceable
- Ensure that the updates of security and collaterals are timely and accurate
- Issue Security Compliance Certificates in accordance with Policies, Global DOI and Guidelines, without violation of Credit Approval Terms
- Lodge / Retrieve Documents as per the relevant Guidelines
- Monitor / Diarize / Generate Reports as per the agreed terms with in– country
- Discharge of Custodial Functions as per Group Standards.
- Discharge Key Holders Responsibilities as per Group Policies
- Any other activity pertaining to Documentation Department.
- To actively participate in BCP/DR and any other UAT
- Perform Single Release Activity (as a Qualified Individual) as assigned by People Leader for the Identified Processes
- Take up the release function as and when assigned with the responsibility
People and Talent
- Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan
Risk Management
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
- Ensure a clear and uniform approach towards implementation of the global operating model for all CM-related processes, and adherence to DOIs
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
Governance
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
- Highlight significant issues/errors to team leader
Key stakeholders
- Client Management (CM) representatives in Group
- In-country Client Management
- Credit Documentation Unit
- Unit Operational Risk Manager
- Front Office (RMs, CMs, CCMs)
- Other internal Operational teams
- Lending Documentation Unit
Other Responsibilities
- Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
- Ensure all control procedures prescribed for control of Scanned / fax documents / Credit mate SIFs received are actioned as per SLA
- Actively participate in automation Initiatives (as per the last year working file. This is applicable for Grade 9A and above)
- Embed Here for good and Group’s brand and values in Ops CRC CCIB team;
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills And Experience
- Operational Functions (Domain – Product, Process & Systems)
- Process Management
- Time / Resource Management
- Operational Risk
- Accuracy and Attention to Detail
- Understanding Customer Needs
- Effective Communications
- Problem Management Process
- Interpersonal Relationships
- Managing Change
- Budget Management
- Manage People
- Data Analysis
- WOW
Qualifications
- 3-5 years of relevant work experience
- Basic Product & process knowledge (knowledge in terms of customers, products and transactions)
- Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
- Effective communication skills.
- Language – English
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.