Introduction
Take your career to the next level by joining Stripe as an Operations Associate, TaxJar. Be part of a global financial infrastructure platform driving economic growth and solving complex operational challenges. This role offers a unique opportunity to make an impact and work on innovative solutions in a fast-paced environment.
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About Stripe
Stripe is a global financial infrastructure platform used by millions of companies to accept payments, grow revenue, and unlock new opportunities. With a mission to increase the GDP of the internet, Stripe combines innovation, scalability, and technology to empower businesses of all sizes—from startups to enterprises. Be part of a team that transforms how businesses interact with the global economy.
Role Overview
The Operations Associate role at Stripe is part of the Stripe Delivery Centers initiative, focused on building scalable, user-focused operational systems. In this position, you’ll troubleshoot user issues, drive process improvements, and collaborate with cross-functional teams to enhance the user experience. If you’re analytical, solutions-oriented, and passionate about operational excellence, this role is for you.
Key Responsibilities
- Troubleshoot and resolve external user issues efficiently.
- Analyze workflows and implement changes to improve processes and scalability.
- Collaborate with internal teams to enhance product offerings and messaging.
- Gain insights into user behavior and operational scalability for businesses using Stripe.
- Contribute to the development of Stripe’s new operational team and culture.
- Run critical workflows in collaboration with global operations specialists.
Qualifications and Skills
Minimum Requirements:
- A user-first mindset with a passion for solving complex problems.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Experience in customer service or user-facing operations is a plus.
- Highly organized, self-motivated, and process-oriented with a proactive approach.
- Comfortable working in a collaborative, in-office environment.
Preferred Qualifications:
- Experience with user support or process improvement projects.
- Knowledge of technical products and operational workflows.
In-Office Expectations
Stripe values in-person collaboration. Office-assigned roles generally require employees to spend at least 50% of their time in the office. Stripe Delivery Center roles, including this position, require full-time office attendance to support users and operational workflows effectively. Specific attendance requirements will be discussed during the hiring process.
Pay and Benefits
Stripe is committed to pay transparency and is actively working toward making pay ranges available globally. Benefits include:
- Opportunities for professional growth and career advancement.
- A collaborative and inclusive work environment.
- The ability to work on impactful projects that shape the future of financial operations.
Conclusion
Be a part of Stripe’s mission to increase the GDP of the internet. As an Operations Associate, TaxJar, you’ll solve meaningful challenges, improve global financial operations, and contribute to the growth of a leading technology company. Apply now to join a team where your expertise will make a difference.