TCS

TCS is hiring Customer Service Process Associate

December 17, 2024
chandan

Kickstart or elevate your career with Tata Consultancy Services (TCS)! We are hiring passionate individuals for Customer Service Process Associate roles (Voice/Non-Voice) at TCS Gitanjali Park, Kolkata. Explore a dynamic, supportive work environment with growth opportunities and a focus on excellence.

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Job Summary

  • Role: Customer Service Process Associate (Voice/Blended/Non-Voice)
  • Location: TCS Gitanjali Park, Kolkata
  • Experience: 2 to 5 years
  • Work Type: 5 Days Work From Office, Rotational Shifts

Customer Service Process Associate [Voice]

As a Customer Service Process Associate (Voice), you will be responsible for ensuring exceptional customer support through effective call handling and resolution of queries.

Key Responsibilities

  • Handle inbound and outbound calls to resolve customer issues promptly.
  • Provide accurate solutions and advice for customer complaints.
  • Document customer interactions and ensure system updates.
  • Evaluate possible solutions and recommend the best options.
  • Handle customer escalations with ownership and professionalism.
  • Manage vulnerable or priority customer tasks and processes.
  • Support back-office tasks when not on calls.

Skills Required

  • Strong communication and active listening skills.
  • Excellent problem-solving and decision-making abilities.
  • Ability to manage conversations and handle objections effectively.
  • Proficiency in customer relationship management.
  • Quick adaptability to voice and back-office work.

Customer Service Process Associate [Non-Voice]

As a Non-Voice Customer Service Process Associate, you will support customers by resolving back-office queries and tasks while delivering exceptional service.

Key Responsibilities

  • Manage back-office processes and resolve customer requests efficiently.
  • Handle billing, metering, and debt explanations.
  • Ensure customer satisfaction and quality parameters are tracked and measured.
  • Assist with risk assessment, credit evaluations, and management.
  • Analyze and document customer complaints effectively.
  • Ensure customer data privacy and security.

Skills Required

  • Strong analytical and comprehension skills.
  • Excellent data entry and attention to detail.
  • Ability to manage multiple tasks simultaneously.
  • Strong experience with Microsoft Office Suite.
  • Flexible and willing to work in night shifts.

Eligibility Criteria

  • Minimum 15 years of regular, full-time education (10 + 2 + 3).
  • Graduation in any stream.
  • Prior experience in Customer Service & Operations Management preferred (12-24 months).
  • Ability to work in rotational shifts and week-offs.

Key Competencies

  • Strong communication and negotiation skills.
  • Customer-centric approach and problem-solving mindset.
  • Ownership and accountability for customer experiences.
  • Ability to adapt to changing priorities and processes.
  • Multi-tasking and quick response times.

Why Join TCS?

  • Professional Growth: TCS offers ample opportunities to advance your career in a supportive and dynamic work environment.
  • Learning Opportunities: Enhance your skills through training programs and real-world experiences.
  • Inclusive Work Culture: TCS embraces diversity and provides an inclusive, employee-focused environment.
  • Global Presence: Be part of a leading global IT services and consulting company.
  • Stability and Benefits: Enjoy job stability and access to attractive employee benefits.

Conclusion

Joining TCS as a Customer Service Process Associate opens doors to endless growth opportunities in a collaborative and supportive environment. If you’re passionate about delivering exceptional service and growing your career, apply now and be part of TCS’s success story!