Introduction
Tata Consultancy Services (TCS) is seeking a skilled professional to join their India Benefits Delivery (HRO Operations) team in Mumbai. This is an excellent opportunity for experienced candidates to advance their careers in a dynamic and rewarding work environment. The role focuses on end-to-end employee benefits administration and stakeholder management, requiring a blend of technical expertise, communication skills, and leadership abilities.
Table of Contents
Role Overview
The India Benefits Specialist role is an individual contributor position based in Mumbai. Candidates will handle benefits administration, employee engagement, vendor management, and technical tasks related to tools like Darwin, Workday, and ServiceNow. This role operates strictly from the office, with no remote or hybrid options, and includes 24×7 shift requirements.
Key Responsibilities
Benefits Administration
- Manage NPS enrollments, advances, and employee reimbursements.
- Oversee health and insurance enrollments, claims, and renewals.
- Administer meal and fuel card programs for employees.
- Ensure compliance with regulatory and organizational policies.
- Validate benefits deductions and understand payroll processes.
Vendor and Stakeholder Management
- Serve as the primary liaison with benefits vendors.
- Handle vendor invoicing and resolve payment issues.
- Collaborate with HR, Finance, and Payroll teams to address employee concerns.
Employee Engagement
- Conduct onboarding sessions for new employees about benefits offerings.
- Lead monthly meetings to address employee queries and program updates.
Technical Proficiency
- Utilize tools like Darwin, Workday, and ServiceNow for benefits processes.
- Leverage analytics to monitor benefits performance and recommend improvements.
Required Skills and Qualifications
- 6–7 years of experience in India benefits administration.
- Proficiency in Darwin, Workday, and ServiceNow.
- Excellent communication skills in English (native-level proficiency).
- Ability to lead meetings and engage employees effectively.
- Proven experience managing stakeholders and vendors.
Working Conditions
- 24×7 shift environment to support global operations.
- Strictly work-from-office setup with no remote or hybrid options.
- Flexibility to extend work hours to meet deadlines.
Conclusion
TCS offers an exciting opportunity for experienced professionals to advance their careers in employee benefits administration. If you meet the qualifications and are ready to thrive in a challenging, collaborative, and rewarding environment, apply today to become a part of TCS’s dynamic team in Mumbai.