Introduction
Tech Mahindra, a leading global technology company, is looking for an Operations Team Lead to join its dynamic team. This role is ideal for individuals passionate about driving process excellence, mentoring teams, and exceeding client expectations. If you’re ready to lead in a fast-paced environment, this opportunity could be the perfect fit for you.
Table of Contents
Job Description and Responsibilities
The Operations Team Lead will play a key role in managing and motivating team members while ensuring the delivery of high-quality results. Responsibilities include:
- Motivating, mentoring, and developing team members in a dynamic environment.
- Monitoring projects and providing constructive feedback to team members and SMEs.
- Responding to client queries related to operational and quality performance.
- Driving process performance to exceed SLA deliverables.
- Representing the project in client meetings and calibration calls.
- Leading continuous improvement initiatives for the project.
- Maintaining delivery dashboards with detailed root cause analysis (RCA).
Educational Qualifications
Graduation is mandatory for this position.
Required Skills and Competencies
The ideal candidate should possess the following skills and competencies:
- Experience in international chat/voice processes, preferably in the telecom sector.
- Excellent communication skills (spoken and written English).
- Customer service, technical, billing, and sales expertise.
- Strong problem-solving, multitasking, and ownership capabilities.
- Positive attitude with a focus on quality and continuous improvement.
- Proficiency in sales and customer persuasion skills.
Relevant Experience
Candidates must have a minimum of 1 year of experience as a Team Leader, managing a team in a professional environment.
Conclusion
Tech Mahindra offers an excellent opportunity for professionals eager to take on leadership roles in a vibrant and challenging environment. If you meet the qualifications and are excited about contributing to a global leader, apply now to start your journey as an Operations Team Lead at Tech Mahindra.