Description
Our client is looking for 10 help desk team members to join their current team to assist with a 3 – 4 month project over late summer. These candidates will join a team of 9 helpdesk technicians. During the summer months, this team handles approximately 300-700 of tickets per day with a resolution rate of 60%. All other tickets are escalated to various IT support teams who support the 90+ clients.
This person will be responsible for initial troubleshooting of an issue and must be able to thoroughly document their work in the ticketing system (they currently use HEAT). This person will see a wide variety of issues each day and should know basics like basic networking, troubleshooting a laptop or laser printer, troubleshooting browser issues, performing password resets etc.
At the start of the contract, consultants will participate in a 2-week training class lead by two team leads to learn the ins and outs of the district’s technology and how to troubleshoot common requests.
Consultants should plan to commit to the project until AT LEAST September 6th. They could be extended longer based on performance/call volume.
Skills
Troubleshoot, windows 10, Customer service, Troubleshooting, Phone support, Technical support, Help desk support, Help desk, Windows
Top Skills Details
Troubleshoot,windows 10,Customer service,Troubleshooting,Phone support,Technical support
Additional Skills & Qualifications
This person should be friendly and work well in a team environment. They must be professional and have strong written skills for the documentation and also end user communication they will have via email. This person must also type at least 30 wpm.
Experience Level
Entry Level
About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.