This is a full-time on-site role as an Assistant Operations Manager at Teleperformance in Mohali district. The Assistant Operations Manager will be responsible for overseeing daily operations, managing teams, optimizing processes, and ensuring quality service delivery. This role requires strong leadership skills, problem-solving abilities, and a focus on operational efficiency.
Responsibilities-
- Develop and implement operational strategies to ensure efficient and cost-effective operations
- Monitor and analyze operational performance metrics to identify areas of improvement
- Develop and maintain operational policies, procedures, and standards
- Manage and coordinate daily operations, including staffing, scheduling, and resource allocation
- Oversee the development and implementation of new systems and processes
- Ensure compliance with all applicable laws and regulations
- Develop and manage budgets and financial plans
- Monitor and manage inventory levels
- Establish and maintain relationships with vendors and suppliers
- Lead and motivate staff to achieve organizational objectives
- Analyze customer feedback and develop strategies to improve customer service
Qualification required-
-Graduation is mandate.
-At least 2years experience into voice/non voice.
-2 years of experience into operations manager.
-Team handling experience is mandate.