Introduction
Teleperformance is hiring a Reservation Agent in the Hospitality industry. If you have a passion for customer service and enjoy interacting with people, this is the perfect opportunity for you. As a Reservation Agent, you will play a key role in managing customer inquiries, providing solutions, and ensuring high customer satisfaction in a fast-paced environment. Join a dynamic team at Teleperformance and grow your career while delivering exceptional service!
Table of Contents
- About Teleperformance
- Role Overview
- Key Responsibilities
- Required Skills & Experience
- Benefits
- Conclusion
About Teleperformance
Teleperformance is a global leader in customer service management, offering innovative solutions to clients across various industries. With a focus on delivering excellent customer experiences, Teleperformance operates in over 80 countries, providing multilingual services and leveraging the latest technology to meet the evolving needs of businesses and their customers.
Role Overview
The Reservation Agent role at Teleperformance involves handling customer inquiries in the hospitality sector, including reservations, inquiries, and issue resolution. You will act as a liaison between customers and the company, ensuring that customer needs are met with accuracy and efficiency. This role requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
Customer Inquiry Management
Manage incoming customer inquiries via call and live chat. Respond to customer needs and provide accurate information using the right tools and methods.
Relationship Building
Build sustainable relationships with customers by fostering trust and maintaining open and interactive communication.
Complaint Handling
Handle customer complaints professionally, provide appropriate solutions, and follow up to ensure the issue is resolved in a timely manner.
Record Keeping
Maintain accurate records of customer interactions, process customer accounts, and file necessary documents as required.
Adherence to Policies
Follow company communication procedures, guidelines, and policies to ensure consistency and quality in service delivery.
Required Skills & Experience
- Proven customer support experience or willingness to apply (fresh graduates welcome)
- Experience in hospitality, tour guiding, front office, or reservation services is a plus
- Strong customer orientation and the ability to respond to different types of customers
- Excellent communication and presentation skills in English
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Microsoft Office and CRM software (e.g., Salesforce)
- High school diploma or equivalent required; college degree preferred
- Ability to work well in a team environment
Benefits
- Competitive salary
- Dynamic and fun office environment
- Clear career path and growth opportunities
- Diversity-friendly workplace
Conclusion
If you are looking for an exciting opportunity in customer service within the hospitality industry, Teleperformance’s Reservation Agent role is the perfect fit for you. With excellent growth opportunities and a supportive work environment, this role is an excellent starting point for a rewarding career in customer service. Apply now to join a leading global team and make a difference in customer satisfaction!