Introduction
Teleperformance, a global leader in customer experience management, is currently hiring for the position of Subject Matter Expert (SME) in its BPO team. This role is ideal for individuals with experience in the Shipping & Logistics industry and a passion for delivering outstanding customer service. As a Subject Matter Expert, you will be responsible for handling customer queries via calls, chats, and emails, ensuring a top-notch service experience. If you have excellent communication skills and want to make a meaningful impact in customer support, this is the perfect opportunity for you.
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Job Overview
The Subject Matter Expert (SME) role at Teleperformance involves managing customer inquiries across various channels, including calls, chats, and emails. As an SME, your focus will be to provide exceptional service to customers, ensuring their issues are resolved promptly and effectively. You will work in the Shipping & Logistics industry, helping clients navigate and manage their shipping needs efficiently. This is a dynamic role that requires a mix of expertise, communication, and problem-solving skills.
Key Responsibilities
- Handle customer queries through calls, chats, and emails, providing accurate and timely solutions.
- Deliver outstanding customer service and ensure high satisfaction levels.
- Provide expert guidance on shipping and logistics-related queries.
- Collaborate with team members to maintain a consistent quality of service.
- Utilize problem-solving skills to address and resolve customer issues effectively.
Required Skills & Competencies
- Strong communication skills, both oral and written.
- Excellent interpersonal skills and the ability to engage with customers professionally.
- Innovative thinking to improve customer support processes.
- High level of motivation and a strong work ethic.
- Ability to work well under pressure and maintain stress tolerance.
- Team player with the ability to collaborate and contribute to a positive work environment.
Experience & Qualifications
- Graduate degree or equivalent experience.
- 0-3 years of BPO experience, preferably in the Shipping & Logistics industry.
Why Teleperformance?
Teleperformance is a global leader in providing high-quality customer service, with a strong commitment to employee growth and development. By joining Teleperformance, you become part of a world-class team dedicated to delivering exceptional customer experiences. The company offers a supportive environment that promotes innovation, teamwork, and professional advancement.
How to Apply
If you are passionate about customer service and have experience in the Shipping & Logistics industry, apply for the Subject Matter Expert position at Teleperformance. Visit the Teleperformance careers page and submit your application. Be sure to highlight your relevant experience and skills to stand out as a strong candidate for this exciting opportunity.
Conclusion
This is a fantastic opportunity to join Teleperformance as a Subject Matter Expert in the BPO sector. If you are ready to take your career to the next level and help deliver exceptional customer experiences, apply now. Teleperformance offers a dynamic and supportive work environment where you can grow and thrive.