About The Team
The IDENTITY (UTRIPS) team is the first of its kind support initiative which is currently aligned to serving markets across regions. The primary objective of this team is to do an investigation in the risk domain pertaining to Compliance or Fraud and make decisions. The team also works to generate insights and feedback on improving process efficiency or dollar saving.
About The Role
The role requires a good understanding of how compliance & fraud identification work at Uber. An ideal candidate for GFPS is encouraged to have very strong investigation skills, comfort with heavy data points, along with good communication & collaboration leadership skills as you would be required to handle critical blocking issues and high impact projects.
What The Candidate Will Need / Bonus Points
—- What the Candidate Will Do —-
- Support with policy updates, bugs, outages and blocking issues
- Work on content development in case of gaps in the SOPs/KB pages
- Pitch in for facilitating training, onboarding as well as refresher trainings
- Work along with TLs on improving the team’s TPH, R2, insights & impact metric.
- Chip in ideas to run new experiments and help with implementation of the same.
—- Basic Qualifications —-
- Proven track record to provide detailed support for blocking issues and be the go-to person for any policy related concerns
- Strong analytical skills in identifying trends and insights. Proven understanding of Google sheets is a must, SQL knowledge is a bonus
- Work in a 24×7 support environment, pro-actively take initiatives/ suggest improvements and work closely with the TLs in carrying out projects
- Ability to train new hires, floorwalkers and set up them up for success when they start of production
- Be a positive doer and strong Uber culture advocate; support the team in the TL’s absence. Outstanding verbal and written skills
—- Preferred Qualifications —-
- Must be in the current roles for 6 months at least
- Extensive experience taking care of different risk, safety & compliance teams and having a good understanding of Fraud is a must