UKG

UKG is hiring Customer Renewals Representative

December 20, 2024
chandan

Introduction

UKG (Ultimate Kronos Group) is a global leader in workforce management and HR solutions, known for its commitment to innovation and exceptional customer service. UKG is currently seeking a Customer Renewals Representative to join its team. This role is crucial for driving customer success, ensuring high revenue retention, and building strong partnerships with customers. If you’re passionate about customer engagement and retention, this is an exciting opportunity to make an impact.

Table of Contents

  1. Role Overview
  2. Key Responsibilities
  3. Qualifications
  4. Why Join UKG
  5. Conclusion

Role Overview

The Customer Renewals Representative plays a pivotal role in ensuring customers continue to benefit from UKG’s products while achieving exceptional revenue retention rates. You’ll manage a customer portfolio generating between $20M and $30M in recurring revenue, focusing on renewals for accounts under $100k annually.

Key Responsibilities

  • Proactively eliminate churn at renewal points and foster customer growth and success.
  • Manage and negotiate renewal contracts within your assigned territory, including multiyear agreements.
  • Utilize renewal strategies that align with customers’ long-term organizational goals.
  • Collaborate with internal teams to coordinate resources and deliver exceptional customer experiences.
  • Maintain accurate renewal pipeline records in Salesforce to analyze customer behavior and needs.
  • Achieve measurable success by retaining revenue, increasing renewal rates, and ensuring customer satisfaction.

Qualifications

Basic Qualifications

  • At least 1 year of experience in a customer renewal environment.
  • Proficiency in Microsoft Excel and Salesforce.
  • Proven negotiation skills.

Preferred Qualifications

  • Bachelor’s degree in a related field.
  • 1+ years’ experience with HR and payroll application-oriented software or systems.
  • Strong analytical and problem-solving skills.

Why Join UKG

UKG is committed to empowering its employees and fostering a collaborative, inclusive culture. The company provides opportunities to work with industry-leading HR solutions and supports your professional growth through training and development programs.

Key Benefits

  • Be part of a global leader in HR and workforce management solutions.
  • Collaborate with a supportive and innovative team.
  • Opportunities to drive customer success and make a measurable impact.
  • Access to resources and tools for personal and professional development.

Conclusion

If you’re ready to contribute to a dynamic, customer-focused team and help retain and grow UKG’s customer base, this role is perfect for you. Take the next step in your career by joining UKG and making a difference in the world of HR and workforce management solutions.