About the Company
Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
About the Role & Team Urban Company’s India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.
● Beauty vertical
o Salon for women: Skin-care services
o Salon for women: Hair, nails and make-up
o Men’s grooming
o Spa therapy for men and women
o Treatments
● Home vertical
o AC and appliance repair
o Cleaning and Pest control
o Electricians, Plumbers and Carpenters
o Painting
● Products business (Largely B2B sales)
o Beauty & spa products: Both OEM and private labels
o Water purifiers, RO filters etc.
o Home solutions store
o Cleaning products The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
What you’ll do:
● End-to-end ownership of select service categories.
● Solve for structural problems at a central level to speed up the growth of the category
● Enable on-boarding of great service professionals in the category
● Institutionalize service delivery norms and set centralized processes for the category
● Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
● Work with the marketing team to generate customer requests and improve demand
What we’ll need:
● 1-2 years of work experience
● Bachelors mandatory
● Eager, committed to excellence and have a consistent track record of strong performance
● Ability to work in an environment that is dynamic, requires solving ambiguous problems and is highly focused on achieving desired outcomes.
● Proactive and results-oriented attitude
● Have an ear to the ground, get your hands dirty, and solve real problems.
● If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and discuss more