Introduction
Wipro, a global leader in IT services, is hiring for the Associate-Labelling role in Bengaluru. This position offers an opportunity to work in a dynamic environment, providing technical support and resolving client issues efficiently. If you have strong problem-solving skills and a customer-first approach, this role is for you.
Table of Contents
- Job Summary
- Roles and Responsibilities
- Skills and Requirements
- Why Join Wipro?
- How to Apply
- About Wipro
Job Summary
The Associate-Labelling role involves providing technical support, handling client queries, and ensuring service level agreements (SLAs) are met. The candidate will be responsible for troubleshooting issues, maintaining records, and delivering high-quality customer service.
Roles and Responsibilities
- Manage client transactions while ensuring high-quality standards.
- Field incoming client queries via phone and email professionally.
- Document customer interactions, problem-solving steps, and resolutions.
- Follow standard operating procedures to troubleshoot and resolve issues.
- Maintain and update internal knowledge bases and resources.
- Escalate unresolved issues to the appropriate teams when necessary.
- Provide step-by-step guidance to clients for troubleshooting.
- Offer alternative solutions to retain customer satisfaction.
- Ensure compliance with service agreements and company policies.
- Participate in regular training to stay updated on product features.
Skills and Requirements
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Proficiency in customer service and issue resolution.
- Basic technical troubleshooting skills.
- Strong time management and organizational skills.
- Ability to work effectively in a team and independently.
Why Join Wipro?
Wipro provides a collaborative and innovative work environment with opportunities for professional growth. Employees benefit from competitive compensation, continuous learning, and the chance to work with cutting-edge technologies.
How to Apply
Interested candidates can apply through the Wipro careers portal. Ensure that your application highlights relevant experience and skills for the Associate-Labelling role.
About Wipro
Wipro is a leading global IT, consulting, and business process services company. With a strong commitment to innovation and technology-driven solutions, Wipro helps clients across industries achieve digital transformation and business success.
Conclusion
If you’re looking for a role that combines customer service, problem-solving, and technical support, Wipro’s Associate-Labelling position is a great opportunity. Apply now and take the next step in your career.