Introduction
Workday is hiring a dedicated Technical Account Manager (TAM) to enhance client engagement, build strong relationships, and contribute to our culture of innovation. If you’re passionate about customer success and enterprise software, this role is for you.
Table of Contents
- About the Team
- About the Role
- Key Responsibilities
- Qualifications
- Benefits
- Commitment to Diversity
- Conclusion
About the Team
The TAM team at Workday provides personalized, proactive support to strategic customers, ensuring system reliability and operational excellence. Our focus is on building strong relationships and advocating for our customers within Workday.
About the Role
As a Technical Account Manager, you will be the primary point of contact for clients, managing their success and ensuring seamless operations. You’ll navigate technical challenges, advocate for client needs, and drive solutions to enhance customer satisfaction.
Key Responsibilities
- Manage multiple client accounts, ensuring optimal engagement and satisfaction.
- Act as a liaison between internal teams and clients to align business goals.
- Identify potential issues and proactively implement solutions.
- Handle escalations and manage stakeholder communication effectively.
- Drive customer self-sufficiency through education and resource sharing.
- Participate in customer steering committees and key decision-making processes.
Qualifications
- Bachelor’s or Master’s degree in a technical field or equivalent experience.
- 4+ years of experience in product support, account management, or consulting for enterprise software.
- Strong background in SaaS solutions and client engagement.
- Excellent communication, analytical, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
Workday offers competitive compensation, including base salary, bonuses, stock grants, and comprehensive benefits. Our flexible work approach supports both in-office and remote schedules, fostering strong community connections and optimal performance.
Commitment to Diversity and Inclusion
Workday is committed to creating a diverse and inclusive environment. We consider all qualified applicants regardless of background, ensuring equal employment opportunities and fostering a culture of growth and acceptance.
Conclusion
Join Workday as a Technical Account Manager and be part of a company that values innovation, customer success, and inclusive culture. Apply today to drive meaningful impact and grow your career with us.