Table of Contents
Introduction
Zensar is seeking a talented and detail-oriented **Data Analyst** to join its team in Pune. This role is ideal for professionals with a strong background in data analysis, problem-solving, and exceptional communication skills. At Zensar, you’ll work in a dynamic environment that fosters learning and innovation, empowering you to make a meaningful impact through data-driven decision-making.
Key Responsibilities
As a Data Analyst at Zensar, you will be responsible for:
- Analyzing complex datasets to extract actionable insights for business growth.
- Using data visualization tools to present findings in a clear and impactful manner.
- Collaborating with cross-functional teams to understand and address business requirements.
- Ensuring data accuracy and integrity through meticulous verification processes.
- Leveraging advanced Excel skills, including pivot tables, V-lookups, and formulas, to manage and analyze data efficiently.
Essential Skills and Competencies
Communication Skills
- Strong written and spoken business English for multi-channel engagements (chat, email, phone, CRM).
- Active listening, empathy, and conflict management to build rapport and address customer needs effectively.
- Clear and concise questioning techniques for understanding complex requirements.
Transactional Skills
- Ability to independently handle customer transactions using multiple tools and self-help resources.
- Enforcing business rules from the Knowledge Management System while providing alternative solutions when needed.
Problem-Solving and Adaptability
- Quick learner with strong critical thinking and analysis abilities.
- Detail-oriented with a focus on accurately processing complex transactions.
- Adaptable to changes as business requirements evolve.
Motivation and Leadership
- Self-driven and motivated with a natural curiosity and initiative.
- Ability to juggle multiple tasks while maintaining composure under pressure.
Technical Skills
- Proficiency in Windows-based applications, including advanced MS Excel functionalities like pivot tables and V-lookups.
- Experience with case management systems, email, chat, and other CRM tools.
- Ability to navigate multiple systems efficiently to accomplish tasks.
Why Join Zensar?
Working at Zensar comes with numerous benefits, including:
- Opportunities for continuous learning and professional development.
- A collaborative and supportive work culture that encourages innovation.
- Exposure to cutting-edge technologies and projects that make a global impact.
- A focus on work-life balance and employee well-being.
- Opportunities to work with industry-leading professionals and grow your career in data analytics.
Conclusion
Zensar offers a unique opportunity for passionate and skilled professionals to thrive in the field of data analytics. As a **Data Analyst**, you will contribute to meaningful projects while developing your skills in a supportive and innovative environment. If you’re ready to take your career to the next level, apply now to join Zensar’s talented team in Pune.
Start your journey with Zensar today!