Zoho is one of the world;s most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.
Job Title : Technical Trainer
Work Location : Johannesburg, South Africa
Job Description:
– Conduct online demos and customer training.
– Deliver voice and email based technical assistance.
– Requirement gathering and analysis.
– Perform in-depth systematic troubleshooting!
– Respond to RFI requests and timely follow up with contacts.
– Engage with various teams within Zoho to help gather information and solve technical problems.
– Flexible to travel within the country.
– Deliver accurate and timely solutions to customers.
You shouldn’t apply if:
– You’re looking for a short-term gig. We prefer long-term employees.
– You don’t enjoy (enterprise) software and technology.
– You value job titles and organizational fluff.
– You aren’t a self-starter and need training for everything you do.
Skillsets Required:
– Keen to learn new technologies
– Passionate to learn and grow together
– Excellent in written and spoken English
– Having Minimum 1 year Experience with any cloud Saas solutions
– Experience working with REST APIs
– Good problem-solving skills and customer-focused attitude
– Having 1 Year or more experience in a client-facing role
– Perform Configuration changes to fulfill customer requests.
– Ability to reproduce, document, and communicate bugs to developers and customers.
– Qualification in the IT field or related technical discipline preferred.
– Multitask across systems and applications, analyze and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.
– Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail